Shipping

HomalaiStock Shipping Information

At HomalaiStock, we're committed to providing you with an exceptional shopping experience. Below are answers to common questions about our shipping policies. If you have any further inquiries, please don't hesitate to contact us.

1. Do you offer international shipping?

Yes, we ship our products worldwide! No matter where you are, you can enjoy our quality products delivered right to your doorstep.

2. When will my order be delivered?

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time: After processing, delivery usually takes 7-12 business days.

Please note that in rare cases of unforeseen logistics issues, delivery may take a few additional days. Rest assured, we're dedicated to ensuring your order arrives safely.

3. My order has not yet been delivered. What should I do?

After the payment has been processed, the products are usually dispatched within 1-2 days. If this deadline has passed, please shoot us an email so we can provide you with additional information.

4. My order has yet to arrive.

If you have not yet received your order, please contact us so that we can look into it. This is due to customs regulations in foreign orders.

5. I'm concerned about the security of my credit card information.

Because we use global secure payment gateways to conduct all of our transactions, you can rest confident that they are entirely secure. 

6. Why was one product provided but not the others?

We have multiple warehouses in different locations for logistical purposes. Depending on stock, your products may be shipped from different warehouses. This is a common occurrence; there is no need to be concerned. Your other item(s) will very certainly be delivered soon. Please send us an email if you have any other concerns.

7. My order has been tampered with.

We apologize for the inconvenience. Please notify us as soon as possible and take photos of the damage so that we can send you a replacement for free.

8. I'd like to modify or cancel my order.

Only the first 24 hours after purchase are available for changes. Please contact us within this time limit so that we can help you make the necessary changes to your order.

9. How can I track my order?

Once your order is shipped, we'll send you a confirmation email with tracking details. You can use this information to monitor your shipment until it reaches you.

10. Need Further Assistance?

Our customer support team is here to help! If you have any other questions or concerns, please contact us, and we'll be happy to assist you.